FAQ

Why should I create an account?

<p>Register and create an account to enjoy the following personalized services:</p>

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<p>Quick access to order status, delivery tracking and order history</p>

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<p>Add multiple addresses for easier checkout options</p>

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<p>Save your profile for customized offers & services</p>

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<p>Easy re-ordering of previous orders or products</p>

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<p>View your loyalty bonus level</p>

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<p>Add ratings & reviews to products</p>

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I'm an existing customer, do I need to register?

<p>If you've shopped with us before, you already have an account but you need to activate it by registering your account and creating a password. This will give you access to new features such as managing order details, order tracking, profile information and creating product reviews. Your check out process will also be faster with the ability to add and save multiple addresses in your address book.</p>

<p><span style="text-decoration: underline;">How do I activate my account?</span></p>

<p>Visit the 'SIGN IN OR REGISTER' page, and fill out the form under the 'Create Your Account' section. Ensure all fields are filled out correctly and click the 'Create Account' button. A verification email will be sent to you with a verification link. Click this link to complete your account activation.</p>

<p>Once this process is complete, you will be able to sign in with your email address and password to view your account.</p>

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I forgot my password. What do I do?

<p><span>To reset your password, click the 'Forgot your password?' link on the Sign In page. Follow the instructions to submit your email address. We will send an email to your registered email address to reset your password. Once submitted, you will be able to sign in again with your new password.</span></p>

Will my information be secure?

<p>Paypal fully encrypts your personal data (name, address, credit card number) with a Secure Socket Layer (SSL) which prevents it from being read by anyone over the Internet. </p>

<p>ms.Artisan takes extra measures to safeguard your personal information however for optimum safety, please ensure you sign out of your account after every session.</p>

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