- Why aren't I receiving answers to my emails?
Please note that we endeavour to answer all e-mails within one hour. If you have not received any reply within 48 hours, please check the points below before sending a follow-up message:
Your message may not have been received by msArtisan.com. If you receive any messages to your mail-box with the subject "Returned mail" or "Non-delivered mail", your message has not been received by the recipient.
- You may have used the wrong e-mail address. Please check our e-mail addresses on the Contact Us page and try again.
- Your e-mail settings may be preventing you from sending e-mails overseas. Some e-mail providers prevent some e-mails being sent abroad. Please check with your e-mail provider for further details.
You may not be able to receive e-mails sent by msArtisan.com.
- The messages may be filtered out by your anti-spam software since you haven't added the msArtisan.com email address into your address book. Please add our e-mail addresses to your address book or contact list.
- If you use your company's official e-mail server, there may be restrictions on receiving non-registered e-mails. Please check with your system administrator to remove the restriction.
- How do I leave a review on your website & facebook?
How to leave a review on our website?
Step 1: Log in to ms.Artisan.com with your account username & password.
You will need to have an existing e-Store account to purchase products & leave reviews.
Step 2: Click on the "REVIEW" section on the product page.
You would be brought to a review page with star ratings from 1 star (poor) to 5 stars (excellent)
You can also add in comments below.
Click "Submit Review" when you are done.
How to leave a review on our Facebook?
Step 1: Log in to your Facebook account.
Step 2: Visit www.facebook.com/msArtisan & look for the review section. Ratings start from 1 star (poor) to 5 stars (excellent)
Click "Done" to complete your review.