FAQ

What are the shipping costs?

Local Shipping (2 to 5 working days)

Normal Local Mail - Free

Registered Local Mail - $3

 

Overseas Shipping (3 to 14 working days)
  • Get the lowest shipping rates when you check out or use our shipping estimate calculator.

 

How long will it take to get my order?

Once we have received your payment, your order will usually be dispatched within 1-2 working days and you will receive an email confirmation once it ships. You can also check your order status through our website at any time.

What if my order hasn't arrived after 2 weeks?

All information supplied to us by the postal services is automatically updated in our online tracking service.

If your order has not been delivered within the expected delivery time, please contact your local postal services using the postal reference number provided in your shipping status email.

If you are unable to find your order, please contact us and we will gladly follow up on your behalf. Remember to include your order number in all correspondence to ensure prompt service.

How will I know when my order has been shipped?

After placing your order, an e-mail confirmation will automatically be sent to you with your unique order number.

An e-mail will also be sent to you when your order has been shipped which will have the date and reference number for your package. Orders are shipped within 48 hours after the order has been placed.

Will there be any taxes/customs duties?

It would depend on the tax laws in your country.  We recommend you approach your local custom office for more details.

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